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In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer Navidium Shipping Protection. Navidium is a shipping insurance company that offers complete protection for ROYAL CANADIAN COLLECTIVE shipments and orders. Simply add Navidium to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: WHAT IS NAVIDIUM?
Navidium is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Navidium ensures that customers get what they paid for, and allows for easy reordering with one simple click.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a claim by visiting our online claim form (https://royalcanadiancollective.com/pages/file-a-claim). To begin, you will need the order number and email address used to place your order. If you have any questions, don't hesitate to contact our support team (support@royalcanadiancollective.com). A representative will be happy to resolve any issue for you.
Q: DOESN’T ROYAL CANADIAN COLLECTIVE COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
At ROYAL CANADIAN COLLECTIVE, we take customer happiness very seriously and always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Navidium, completing a claim is easier, faster, and helps get any shipping issues resolved as quickly as possible.
For example, without shipping protection, before we're able to replace a lost or stolen package, we need to open up an investigation with our carrier partners. This process can take up to a couple of weeks from start to finish. When you purchase shipping insurance, we're able to resolve claims much quicker.
Q: WHAT IF MY PACKAGE GETS LOST, AND NAVIDIUM REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES NAVIDIUM COVER THAT TOO?
Yes! Any replacement orders that are placed by Navidium are still insured by Navidium.
Q: WHAT ARE NAVIDIUM’S PROTECTION POLICIES?
To learn more about their policies, please reach out to our customer support team (support@royalcanadiancollective.com) to understand which lost, stolen, and damaged items Navidium will cover.